Airbnb CEO Brian Chesky said the company wants to increase its use of large language models for customer discovery, support and engineering.
Airbnb says a third of its customer support is now handled by AI in the US and Canada
Airbnb was poised to introduce an app that doesn’t just search for you, but one that “knows you.” CEO Brian Chesky said, “It will help guests plan their entire trip, help hosts better run their businesses, and help the company operate more efficiently at scale.”
Fintech lending giant Figure confirms data breach
The company said hackers downloaded “a limited number of files” after breaking into an employee’s account. The hacking group ShinyHunters took responsibility for the breach.
Why top talent is walking away from OpenAI and xAI
AI companies have been hemorrhaging talent the past few weeks. Half of xAI’s founding team has left the company — some on their own, others through “restructuring” — while OpenAI is facing its own shakeups, from the disbanding of its mission alignment team to the firing of a policy exec who opposed its “adult mode” feature. Watch as TechCrunch’s Equity podcast hosts Kirsten Korosec, Anthony […]
Sex toys maker Tenga says hacker stole customer information
The Japanese sex toy maker said a hacker broke into an employee’s inbox and stole customer names, email addresses, and correspondence, including order details and customer service inquiries.
OpenAI removes access to sycophancy-prone GPT-4o model
The model is known for its overly sycophantic nature and its role in several lawsuits involving users’ unhealthy relationships to the chatbot.
The SEC closed its investigation into Fisker
The financial regulator revealed in a response to a TechCrunch records request that the probe was closed in September 2025.
India partners with Alibaba.com for export push despite past China tech bans
India turns to Alibaba.com’s B2B network of 50 million buyers in 200 countries to help businesses scale global exports.
Anthropic’s Super Bowl ads mocking AI with ads helped push Claude’s app into the top 10
After Anthropic’s Super Bowl ads, Claude’s app reached the top 10 on the U.S. App Store.
Roku to launch streaming bundles as part of its efforts to continue growing its profitability
Roku delivered an impressive Q4, posting net income of $80.5 million. The company also outlined plans for streaming bundles.